In early 2020 the Lord Chancellor delivered a Written Statement to the House of Commons explaining that the mandatory ADR element of the new online Official Injury Claim Service would not happen.

Following that announcement DEF wrote to the Lord Chancellor explaining that the market capacity concerns could be overcome by using online management of the ADR process and existing mediators with utilisation of providers’ reserve lists and a mediator recruitment drive.

Lord Keen kindly replied and maintained the Government’s stance.  Can that be sustained in the face of the coming Tsunami of civil claims?

Read the full exchange of letters via the link below: